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We take pride in the fact that our customers come before any other needs. We feel that we are the most externally focused organization in the content provider business. For example, we guarantee 3 hour response time for all e-mail inquires and have typical problem resolution within 24 hours.
We have in our master repository over 1,230,000 data sheets. Each sheet is comprised of standardized one line descriptions generated from most popular attributes, consumer friendly extended descriptions, marketing information highlighting main features, product specifications that describe core functionality, comprehensive product specifications for power users.
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Accuracy is another key differentiator for us. What good is product content if your customer is looking for a laptop but a battery is displayed instead? We maintain complex QA systems which bring our accuracy to 99.9% on a database of over 1.2 million products. While no company can be perfect, we understand that in e-commerce there is no room for error. If our customers do find a problem in our content, we are able to fix this within 24 hours and have the changes go out the next day.
In addition to automated checks, we deploy two levels of quality assurance on product data sheets to ensure data quality. We track, monitor and report data errors in depth and constantly improve on them. We have invested in six sigma methodologies to keep on improving content quality.
Our powerful content solutions help our customers in many different ways. The biggest impact we have on our customers organizations is the reduced costs they enjoy from not doing content internally. Maintaining large catalogs of data is a core competency of ours. You can take your existing employee resources that are maintaining your content and re-deploy them into more useful parts of your organization. In addition, your IT database resources will not have to focus on the content systems required since we do this for you. Your customers will notice an improvement on the experience from the use of consistently formatted data for all product lines that you carry.
We are so confident in our offering, even our contracts are flexible. We do not have restrictive contracts that bind you for years. In fact, for a small fee, our customers can retain the content they have downloaded with no need for an ongoing license from us.
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